Terms and conditions

Payment

For security and reliability, Fuze processes payments using PayPal. Orders for Canadian customers are quoted and charged in Canadian dollars. Orders for all other international customers are quoted and charged in US dollars.

Shipping

All orders will be shipped in a plain, discreet cardboard box or padded envelope.
Orders with a subtotal under $75.00 will be charged a flat rate shipping fee of $10.00. All orders with a subtotal over $75.00 will enjoy worldwide free shipping.
Orders are usually shipped within two business days.
Orders will be shipped via Canada Post Expedited service within Canada or an appropriate Canada Post air service for international orders.

Receipts

All customers will be sent an electronic receipt. Please retain a copy for future reference.

Returns

For hygienic reasons, no returns will be accepted under any circumstances once our products have left our control. If there are any problems with your new product, please document the issue and contact us immediately. We will be pleased to look into it for you.

Taxes

Customers within Canada will be automatically charged HST. International customers are responsible for any local fees, duties or taxes. Your local Post Office may add a nominal service fee if it collects any tax.

Guarantee

All Fuze products enjoy an unbeatable lifetime guarantee against manufacturer’s defects. If you ever find a fault with our materials or workmanship, please contact us immediately and we will be happy to help. Please do not physically return any product to us.

Privacy

Your privacy is as important to us as it is to you. Your name and information will not be kept on any lists if you purchase directly from Fuze. Your details will not be entered onto a mailing list and you will not receive any correspondence from us unless you contact us first. Fuze will never sell your contact information to any third party under any circumstances.